Receptionist

WARE is seeking a warm, pleasant Receptionist to serve our customers, visitors, and employees, ensuring all interactions and touchpoints reflect the organization’s values and leave a positive, memorable impression. The successful Receptionist candidate will thrive in our people-centered atmosphere, helping protect and enhance the company culture by having the natural ability to build and maintain healthy, long-term relationships.  

The Receptionist serves as a Brand Ambassador for WARE, responsible for managing the reception area and upholding the brand’s image and values through demeanor and can-do attitude. The Receptionist will delight in the day-to-day activities that make our business smoothly operate, having the ability to pivot and cheerfully embrace change in high-growth seasons. The successful candidate will model and promote an environment of “I’m here to help!” and “Let’s figure it out together”, assisting employees with day-to-day questions and requests for support. 

Responsibilities

• Answer all incoming customer phone calls with a sense of urgency via multi-line phone system, warmly and promptly responding with information, assistance, and/or directing calls to the appropriate person or department
• Act as a Brand Ambassador, positively representing the organization’s culture and values to customers, guests and employees
• Ensure a positive and memorable experience for employees, customers and guests by providing exceptional customer service
• Anticipate and address customer, guest, and employee needs promptly, demonstrating attentiveness and empathy
• Manage guest first impressions, offering beverages and ensuring guest general comfort
• Maintain a clean and organized reception area, ensuring it reflects the company’s brand and values
• Flexibly jump in to help with various company initiatives that engage and inspire our people
• Coordinate event meals and catering, as requested
• Receive, sort, and forward incoming and outgoing mail
• Perform administrative and other duties as requested

Preferred Qualifications: 

• High School Diploma or GED equivalent with 5+ years full-time receptionist/administrative assistance experience in an office environment in a people-facing and service-focused position
• Professional attitude with exceptional verbal and written communication skills
• Strong discernment and judgment-making abilities
• Have a team-oriented approach, with the ability to communicate effectively with a variety of groups such as team members, senior leadership, peers, and community/outside contacts
• Demonstrate high levels of integrity, discretion, and the ability to use higher judgment when needed, maintaining appropriate confidentiality as required
• Excellent interpersonal skills with ability to build relationships internally and externally
• Strong organizational skills that reflect proven ability to multi-task and own the details
• Tech-savvy, adaptable to new software and programs
• Resourceful and decisive team-player, with healthy confidence in personal abilities
• Proficient in Microsoft Office and working online

Details: 

• Full time, in-office, hourly position (Monday-Friday, 8am-5pm), $22-$24/hr
• Paid vacation and holidays
• Health, dental, vision, life and disability insurance
• Christmas bonus
• Opportunity for profit sharing
• 401(k) with company match

Apply Here